The Marriott Hotels Ilm Endorsed Essential Skills Programme
Focus have worked in partnership with Pam Monks (HR Director Marriott Hotels) for the last 5 years. We took the internal Essential Skills programme and accredited this through the Ilm as an Endorsed Award.
The Essential Skills programme is an internal programme that equips shift leaders with the necessary skills and knowledge required at the supervisory level within the organisation. The result is a structured programme that is an externally accredited Quality Assured Programme that delivers measurable results allowing them to monitor and measure their return on investment.
Pam is now able to track the succession of her candidates and by using the mentoring and assessment process is able to measure candidate’s development.
With Pam we chose the Endorsed route as this provided the mentoring, learning contract assignment and assessment part of the process which complemented the Marriott’s skills workshops.
Focus trained a selected number of Marriott internal trainers through the Focus Ilm Endorsed Assessor Manager Programme which equipped their internal trainers with the correct skills and knowledge for advising and assessing. The programme is now in its 5th year and runs very efficiently with clear measurable results.
“Another Excellent Year – Can’t fault the service and provision you make for us. Relaxed atmosphere –away from it all. Helpful & effective team of trainers/administrators and business development managers.”
TOPSHOP TOPMAN 2012
HR Team Event
TOPSHOP TOPMAN has worked in partnership with Focus for over 10 years.
This summer TOPSHOP TOPMAN approached Focus to support an event which would bring the whole HR, L&D and Recruitment Teams for Head Office and Retail together. The team consists of 45 people based throughout the UK and Ireland and at the Head Office (London) .
The aim of the event was to enable all team members to come together in one place and through a challenge get to know each other more and focus on problem solving and communication. Throughout the event the teams were working in cross-functional groups gaining a better understanding of each other and the job that they do.
This is the sort of challenge we relish at Focus!
We took one of our larger outdoor experiential acitivities “Operation Baroque”, where all of the team have to work towards one goal using their best detection, orienteering and problem solving skills to find some “stolen candle sticks” and return them to their rightful owners. To this activity, we introduced a twist – that a number of the team’s objective was to create at the same time a “Fly on the Wall” documentary and case study of the rest of the team completing the project. This team was armed with cameras, laptop and editing suite.
The unique twist meant thta the whole team not only had a fun and constructive team workshop but they also took away a memorable experience in the form of a 5 minute film clip exploring “What makes a High Performing Team”.
Our clients feel it was well worth the investment of bringing together this large team, they have taken away some key action plans to continue working on from the workshop in company and have now built stronger, faster team relationships.
Topshop/Topman September 2011
Topshop/Topman have run for the last 10 years a company programme ‘Succeed 6′, a 12 month Leadership Programme for retail managers. Focus has run two workshops, one at the beginning and one at the end withinn this programme to develop the retail managers emotional intelligence as leaders. The workshops have been very successful and below is some feedback:
Delegates’ comments to the question – ‘What I will take away from the workshop and apply in work?’
“The importance to be aware of feelings of others and the impact my shadow has. Also that it is good to adapt my style”
“To be aware of my leadership style and appropriate times to use different styles to get the best results out of my team”
“The impact of my communication and how choosing the right style in each situation can effect “buy in.”
“I need to step back and not do everything; the coaching will really help me.”
“Remember in terms of influencing and coaching which behaviours made people warm to me.”
“Influencing skills and how to get a win – win situation.”
“Be less task orientated and focus on good planning.”
“Seeing the big picture and the need for a plan.”
“Fantastic way of Learning wish we could do more of it”
“Excellent course, thank you”
“Fantastic place to learn, a superb environment, real fun, but with a serious purpose”
“Eighteen months ago Wilkinson embarked on a leadership transformation programme with its senior retail controllers and regional managers. The Hay 360 degree emotional intelligence report was completed at the start and we have worked with individuals and groups based on the reports findings. We have now re-measured the 360 degree reports with incredible results:
90% of people improved their score
22% have had additional strength areas added since the earlier measure
The change in the individuals has been evident to see with the company engagement score improving significantly.
The return on investment has been proved to the business with hard evidence resulting in the investment being signed off for the same programme with the distribution centre managers and distribution centre supervisors.”
Corporate Training Manager
Wilkinson – Risk Team
“I would like to thank you for the work you did with our Team in September. The experience at the farm has had a lasting impression on the team and raised the performance of both individuals and the team. Lessons learned at the farm have built the foundations of our team’s code of conduct and made a real impact.”
Wilkinson Aspire Management Programme
Feedback from delegates:
“Excellent surroundings for learning. Very approachable and knowledgeable trainers.”
“Casual, relaxed feel makes delegates feel they are totally away from the working environment.”
“The environment and atmosphere allow people to think, develop and reflect without interruption of everyday life.”
Focus has run for three years a 3 day leadership workshop including a business simulation and personal feedback session. The following are testimonials from the trainers at First Direct:
“The programme has produced quantifiable & lasting improvements to the leadership skills of delegates.”
“Excellent relationships management all round has really made the programme work for us.”
Working in partnership with the trainers from Coca Cola, Wakefield. Coca Cola and Focus delivered a series of 2 day Leadership Workshops for Manufacturing and Support Services, incorporating Insights Diagnostic Tool and experiential activities.
“The experiential activities delivered allowed delegates to step away from their usual workplace roles and encouraged them to actively support and work as teams whilst also extracting the best of individual performances, this has shone through back at the plant as performance has risen quite dramatically and peoples spirits are much higher since participating in the program. The facilities at Focus are really good, the activities are fun and challenging, the instructors are very good at teasing out even the quiet ones and the hospitality is second to none. “
Dave Reid, Learning & Development Specialist, Coca Cola Enterprises Ltd
UK Greetings wanted to develop the coaching and leadership style of their KM2 managers within the business. Focus designed and delivered a 2 day workshop covering Leadership and Emotional Intelligence. Incorporated within the workshop was the HAY ECI 360 diagnostic tool, to raise their self awareness and experiential activities, to provide practical evidence of their current approach. As part of their continuous development each delegate received two follow-up coaching sessions, in company, to create sustained change.
The development process was really well received.
“I know from the positive feedback from the delegates that the on going coaching sessions will certainly help them to achieve their objectives. On every occasion feedback from delegates was excellent. We are now extending this programme to our Executive Directors.” Brian Capps, HR Director
Westinghouse and Springfields Fuels, which is part of Westinghouse, have worked with Focus for over 8 years both off site and here at Focus.
Over the years we have delivered many different types of training including strategy workshops and team development for the top team and their international teams.
We have also delivered Springfields Fuels Graduate Programme and for several years ran extensive outdoor Behavioural Safety Programmes.
The following comments were taken from our Customer Satisfaction Questionnaire.
“What do you like most about our centre”?
“Whilst having had a long term relationship, your team always remains very professional and your high standards are maintained.”
“A1 Service Provider”
“Relaxed atmosphere and down to earth training”
“The design, quality, flow and delivery of training”
“High quality personal service”
Very welcoming and homely thus making it an excellent environment for learning.
Very accommodating to our needs.
We have worked in partnership on several team development workshops with Thomas Cook, co- facilitating with their Training Manager.
We also undertook some training for their Supervisors making that all important transition from non managers to Supervisors.
The comments taken from our Customer Service Satisfaction survey were as follows:
“We really like the quality of the training facilities in a fabulous location along with knowledgeable and approachable high performance personnel. Also the bespoke training packages you design to meet our needs.”
As part of the ‘Over to You’ programme for the Senior Managers at Centrica, Heysham, Lancashire, Focus delivered, in company, the feedback from the HAY ECI 360 diagnostic to individual leaders to increase their self awareness, in order that they could then create a personal development plan.
“Trainers and support staff patient, supportive and nothing ever too much trouble. Our experience has been smooth and really professional.” Stephanie Bateson, HR
Comments from some of the trainee doctors, attending team days to develop their interpersonal skills were as follows:
” Relaxed atmosphere”
“Great place to be away from the daily workplace”
“Excellent trainers and great food.”
Johnson Matthey have run a series of team workshops linked to business strategy. Workshops covering 1-2 days have often incorporated the Strength Deployment Inventory (SDI) diagnostic along with outdoor experiential activities.
“Focus understand our “core growth” culture which enables them to link their training even better in a great location!” Julie Bennett, HR Manager, Clitheroe site
Focus has worked with Warburtons for over 20 years, they were one of our first clients. We have designed and delivered many different workshops both at Focus, the bakeries and head office. Currently Focus has designed and now delivers the 2 day Train the Trainer Workshops for bakery personnel on site at their bakeries upon request. This testomonial relates to our most recent work:
“Excellent service, always helpful and work with us to find suitable dates, flexible, excellent trainers.” Head Office HR Manager
We work in partnership with JD Williams, running personal effectiveness and team development workshops co–facilitating with their Managers and building on the diagnostic tools they deliver in house. Lots of experiential outdoor activities help cement the learning.
Their comment from the Customer Satisfaction Survey
“Position and location are superb, delivery & account management are perfect”
Senator worked with us for several years where we helped their shop floor people make that all important transition from Shop Floor Operatives to Supervisors. The programme was a Team Leader Programme accredited by the ILM (Institute of Leadership and Management).
The fact that it was a formal qualification was one of the success factors as it was really appreciated by the new Supervisors that they were getting some real help to make the transition and that they had the qualification to put on their CV’s.
The comments taken from our Customer Service Satisfaction survey were as follows:
“Keep going and doing what you do best!”
“Friendly and welcoming atmosphere”
We have worked with Land Securities Trillium, now Telereal Trillium, for several years both off site and here at Focus running team building workshops for their managers and call centre teams.
Bringing some of the teams from central London and Birmingham posed a problem, so we packed our experiential activities up and delivered the workshops in central hotels.
The comments taken from our Customer Service Satisfaction survey were as follows.
“Overall Focus provide a fantastic service”
“Professional & friendly trainers/staff. Fantastic environment & a fully tailored approach.”
“ I wouldn’t change anything about you!”
The ICT department within Lancashire Constabulary have been a valued client since 2006. Over the years Focus has been involved in many different projects including Strategic Development of the Senior Team, Change Workshops and designing and delivering a bespoke ILM Team Leader Certificate for a population of 22 delegates who were either newly appointed or aspiring to be team leaders within the department.
Following the programme the Head of ICT gave us feedback that one of the delegates held an impromptu 30 minute presentation to an audience of 18 ICT managers, microsoft consultants and non ICT staff. “she was superb and impressively knowledgeable” and in discussing it with her afterwards she emphasised just how much her Focus training had enabled her to do so very well.
Taken from our annual customer survey a few comments in relation to the question below:
What I value about working with Focus
“They really understand the issues & the people you are dealing with – not just delivering training courses”
“ The very enjoyable, yet productive atmosphere you create”
“ I personally wouldn’t change anything about you! Keep up the excellent work”
Ribby Hall has been one of our clients since 2004 and we have delivered training for them both using their own facilities at Ribby Hall and the facilities here at Focus. In 2011 they had a number of new and recently promoted managers who required a management skills programme. Ribby Hall decided to take advantage of our unique facilities and environment to deliver The New Manager Development Programme. This programme consisted of 5 modules between March-September 2011. The modules covered:
Delegate comments to the question from the evaluation forms – What I will take away from the workshop and apply in work?
“Kubler Ross Curve will help me to understand each staff member and deal with conflict and resistance.”
“Different approaches for different learning styles and how to delegate more effectively.”
“How to use different approaches for certain staff situations”
“To ask for feedback and act on it.”
“ Deal with change and manage resistance rather than avoid it.”
“Excellent trainer and environment.”
“Fantastic location and way of learning.”
“Great away from it all location, trainers brilliant and great food.”
We work in partnership with The Disney Store both on and off site.
We have delivered team development workshops co- facilitating with their managers here at Focus and also delivered workshops for their international teams in their central offices.
We have worked with Auto Restore on several communication skills workshops.
The following testimonial was received from Martin Ashton, Senior Corporate Manager, NSPCC in January 2013:-
I contacted Jane at Focus following a recent restructure within our Fundraising Department which led to the wholesale recruitment of a new Corporate Fundraising team. The team is remotely based, mostly in home offices across the North of England, Scotland, N Ireland and Wales. It was vital that this new team, now familiar with their individual roles, developed a team identity and ethos in how they worked.
From working with Focus a number of years ago, for a different employer, I knew Jane and the team could help me to deliver this, but also have a lot of fun along the way, whilst removing people from their normal work routines completely.
Jane and her team met with me on a couple of occasions, taking time to understand my objectives, the team dynamics and the budgetary constraints which are even more challenging in the charity sector. What was developed and subsequently delivered for my team was exceptional and was exactly what was needed. All the feedback from those involved was extremely positive, and we now have individual and team objectives to work through over the coming months, and look forward to working with Focus again to continue this improvement.
The training is professional, yet also empathetic and relaxed, the facilities are excellent, and what a beautiful part of the world to work in to top it all off.
I can’t recommend Focus enough, and hope this is the start or a long relationship between the NSPCC and Focus.